CALL US: 1800-753-0472
 

Contact us | Customer Survey

At ZeesGroup we want to provide you with the best service possible. So as to ensure that, we are focusing our efforts on issues most important to our Customers. Please let us know your opinion, using the survey below.

 

Your Name (required)



1. In general, how satisfied are you with ZeesGroup - Full Home Improvement Center? (5 being the best)

1 2 3 4 5



2. How satisfied were you with these aspects of ZeesGroup sales process:
a) The telephone sales representative's knowledge about ZeesGroup construction services?

1 2 3 4 5

b) The in-person sales representative's knowledge about ZeesGroup construction services?

1 2 3 4 5

c) ZeesGroup sales process?

1 2 3 4 5



3. How satisfied are you with the following attributes of the field service Representative:
a) Ability to answer questions / solve problems?

1 2 3 4 5

b) Amount of time required to answer questions /solve problems?

1 2 3 4 5

c) Follow through on promises?

1 2 3 4 5

d) Keeping you updated on ZeesGroup construction services?

1 2 3 4 5

e) How satisfied are you with the field service representative who served you?

1 2 3 4 5



4. How satisfied are you with our invoicing and billing process:
a) Accuracy of your invoices?

1 2 3 4 5

b) Ease of understanding the invoice?

1 2 3 4 5

c) Time between receipt of invoice and when payment is due?

1 2 3 4 5

d) Ability of representatives to quickly resolve your invoice/billing questions or problems?

1 2 3 4 5



5. Thinking of your most recent call to ZeesGroup, how was the telephone answered? (5 being the best)

1 2 3 4 5

a) Professionalism of the person

1 2 3 4 5

b) Being directed to the correct person

1 2 3 4 5

c) Amount of time

1 2 3 4 5



6. How satisfied are you with our receptionist / answering system?

1 2 3 4 5



7. What other information would you like to see included ?



8. ZeesGroup main strengths:



9. What would you like ZeesGroup to improve:



10. Do you plan to continue being our customer next year ?

Yes No Don't Know



11. Would you recommend us to a friend, family member or colleague?

Yes No Don't Know



12. How long have you been our customer ?

6 months to 1 year 1 - 3 years more than 3 years



13. How important was the price in your decision making?

Very Important Moderately Important Of little Importance



14. What do you think about ZeesGroup's crew ?

Very Professional Professional
Somewhat Professional Unprofessional



15. What factors influenced most of your decision to purchase products & services from us?
WarrantySalespersonAdvertisementPrior experience with our companySpecial promotional offerValue for the priceFriend / Relative


16. Customer suggestions:



17. Do you have any projects in this upcoming season?

Yes No Maybe



18. Which of the following do you plan to do in the next 1 to 12 months:
Buy a houseRemodel homeMove to a new residenceBuild an addition to my houseRemodel basementRemodel kitchenRemodel bathroomRemodel entire houseInstall new windowsUpgrade AC/HeatingInstall siding, soffit, fascia, guttersFix the existing garageInstall new roofingReplace old concrete, sidewalk or patioPaintingFlooring


19. Other Project - please specify:



20. Can Zeesgroup place Your Name & Tel. on our recommendation list ?

Yes No



21. Do you know someone who needs Home Improvement Services ?

Yes No

Give us their information and we will contact them!

Name Phone

Project Description


 

Thank You !!!
Your comments and suggestions are the most important resource to learn how to serve you better.

contactus

ZEE’S SERVICES CO.

6850 W. Montrose Ave.
Harwood Heights, IL 60706-7192
U.S.A.

Contact us | Customer Survey

At ZeesGroup we want to provide you with the best service possible. So as to ensure that, we are focusing our efforts on issues most important to our Customers. Please let us know your opinion, using the survey below.

 

Your Name (required)



1. In general, how satisfied are you with ZeesGroup - Full Home Improvement Center? (5 being the best)

1 2 3 4 5



2. How satisfied were you with these aspects of ZeesGroup sales process:
a) The telephone sales representative's knowledge about ZeesGroup construction services?

1 2 3 4 5

b) The in-person sales representative's knowledge about ZeesGroup construction services?

1 2 3 4 5

c) ZeesGroup sales process?

1 2 3 4 5



3. How satisfied are you with the following attributes of the field service Representative:
a) Ability to answer questions / solve problems?

1 2 3 4 5

b) Amount of time required to answer questions /solve problems?

1 2 3 4 5

c) Follow through on promises?

1 2 3 4 5

d) Keeping you updated on ZeesGroup construction services?

1 2 3 4 5

e) How satisfied are you with the field service representative who served you?

1 2 3 4 5



4. How satisfied are you with our invoicing and billing process:
a) Accuracy of your invoices?

1 2 3 4 5

b) Ease of understanding the invoice?

1 2 3 4 5

c) Time between receipt of invoice and when payment is due?

1 2 3 4 5

d) Ability of representatives to quickly resolve your invoice/billing questions or problems?

1 2 3 4 5



5. Thinking of your most recent call to ZeesGroup, how was the telephone answered? (5 being the best)

1 2 3 4 5

a) Professionalism of the person

1 2 3 4 5

b) Being directed to the correct person

1 2 3 4 5

c) Amount of time

1 2 3 4 5



6. How satisfied are you with our receptionist / answering system?

1 2 3 4 5



7. What other information would you like to see included ?



8. ZeesGroup main strengths:



9. What would you like ZeesGroup to improve:



10. Do you plan to continue being our customer next year ?

Yes No Don't Know



11. Would you recommend us to a friend, family member or colleague?

Yes No Don't Know



12. How long have you been our customer ?

6 months to 1 year 1 - 3 years more than 3 years



13. How important was the price in your decision making?

Very Important Moderately Important Of little Importance



14. What do you think about ZeesGroup's crew ?

Very Professional Professional
Somewhat Professional Unprofessional



15. What factors influenced most of your decision to purchase products & services from us?
WarrantySalespersonAdvertisementPrior experience with our companySpecial promotional offerValue for the priceFriend / Relative


16. Customer suggestions:



17. Do you have any projects in this upcoming season?

Yes No Maybe



18. Which of the following do you plan to do in the next 1 to 12 months:
Buy a houseRemodel homeMove to a new residenceBuild an addition to my houseRemodel basementRemodel kitchenRemodel bathroomRemodel entire houseInstall new windowsUpgrade AC/HeatingInstall siding, soffit, fascia, guttersFix the existing garageInstall new roofingReplace old concrete, sidewalk or patioPaintingFlooring


19. Other Project - please specify:



20. Can Zeesgroup place Your Name & Tel. on our recommendation list ?

Yes No



21. Do you know someone who needs Home Improvement Services ?

Yes No

Give us their information and we will contact them!

Name Phone

Project Description


 

Thank You !!!
Your comments and suggestions are the most important resource to learn how to serve you better.

contactus

ZEE’S SERVICES CO.

6850 W. Montrose Ave.
Harwood Heights, IL 60706-7192
U.S.A.